Our services for you
Our focus is on your satisfaction, and we pride ourselves on offering a comprehensive service. Whether you need product advice, are looking for spare parts or retrofit accessories, or would like repairs to be carried out, our dedicated team is always here to help.
Do you need spare parts or would you like to obtain additional accessories for your device? Perhaps you would even like to have your device converted for an additional application?
We understand that individual requirements call for different solutions. That's why we are happy to provide you with our extensive expertise to advise you on the various options.
Our aim is to offer you a customized solution that is perfectly tailored to your requirements. Our experienced team will help you make the right decisions and show you the best options for spare parts, accessories and conversions.
Repairs processing made easy!
If you need to make a return for a repair, we will make the process as easy as possible for you. Simply fill out the form on this page and our team will immediately check whether your serial number can still be serviced.
Our primary goal is to offer you the best possible service. Once we have received your request and determined that service is possible, we will immediately send you a confirmation email. This email will include a Return Material Authorization (RMA) number to help ensure a smooth return process.
Our quick RMA number processing is one of the measures we have put in place to support you through the repair process. Therefore, please make sure you fill out the form in advance.
We make it easy for you to organize your repair!
If a repair is possible, you will receive an RMA number from us as described above. Please quote this number on your delivery bill to ensure a smooth process. You will receive initial feedback on the timing of the process immediately after your return shipment has been evaluated.
Our aim is to provide you with a cost estimate (quotation) for the repair as quickly as possible.
If you approve the costs, we will ask for your approval in the form of an official order. As soon as we have received this order, we will start repairing your device as soon as possible.
Our trained staff will ensure that your device is repaired professionally with care and precision.
If you have any questions or require further support, please do not hesitate to contact us.
Please return the device to the following address at your own risk and expense:
- Ing. Erhard Fischer GmbH, Weissenbach 101, AT-2371 Hinterbrühl
- Acceptance times: Mon - Thu: 8:00 a.m. - 4:30 p.m. | Fri: 8:00 a.m. - 2:30 p.m.
- Please note the RMA number on your delivery bill.
- Please remove all attachments before returning.
Please remember that you are responsible for the costs and risks associated with the return shipment. In this way, we can make the returns process efficient and transparent.
We would like to thank you in advance for your cooperation and trust in our service. Please do not hesitate to contact us if you have any further questions or concerns. Our team is at your disposal and will provide you with the best possible support in processing your return.
We want to ensure that your return reaches us safely and securely. Please send the device back to us either in the original packaging (if still available) or in suitable, sturdy packaging.
To ensure your device is protected as best as possible, please note that if the shipping carton is inadequate, we will replace it with the original packaging. You will be charged for these costs, even in the case of a warranty repair.
Please note that any transport damage will be assessed separately and charged to you if necessary.
If you do not have suitable transport packaging available, please contact us. We will be happy to send you an original box to ensure that your device arrives safely and undamaged.
Your satisfaction is important to us and we want to ensure that the return process is as smooth as possible. Please do not hesitate to contact us if you have any questions or concerns. Our team will be happy to help you with the processing of your return.
Transparency and customer satisfaction are very important to us. We would therefore like to inform you about how we handle repairs and inspections:
If a repair is required on your device, you will always receive a cost estimate from us before the repair is carried out. This way, you have full control over the costs involved and can make an informed decision.
Please note that inspections that do not reveal a fault are subject to a charge, even within the warranty period. The same applies if you decide against a repair following an inspection.
Request an RMA number
Request an RMA number now: Please provide us with a detailed description of the problem. The more precise your description is, the faster we can identify the cause of the fault and rectify it, ensuring that your device works perfectly again.
Adel Hulesch
Upgrade or conversion
Would you like to upgrade or convert an existing appliance? Our expertise is at your service!
At Ing. Erhard Fischer GmbH , we are happy to offer you comprehensive advice on the options available for your specific requirements. Our experienced team will help you find the best solutions for your device.
To provide you with added value, we calculate a free, no-obligation quote tailored to your individual needs. We understand that every conversion or upgrade is unique and we want to ensure that you get the best possible solution.
Do not hesitate to contact us to find out more about our services and possibilities. We look forward to assisting you with your project and providing you with a customized offer that meets your requirements.
Should something go wrong
Here you will find all the relevant steps so that a claim can be processed by us and our insurance company (Incoterms DAP | DPU | DDP).
VISIBLE DAMAGE
- Inspect any goods with damaged packaging immediately upon arrival, and do not issue a 'clean' goods receipt if there is any suspicion of damage.
- Request the freight carrier, forwarder or other carrier to conduct a joint inspection.
- Note the damage in details on the transport document (consignment note, shipping or delivery note).
The itemised damage report must be confirmed by the freight carrier.
Important: It is not sufficient to simply state ‘Accepted with reservation’.
HIDDEN DAMAGE
- If any damage is found after opening the packaging, this must be reported to us in writing within four days of accepting the delivery.
Detailed photo documentation is required!
- Photo/s of the damaged goods
- Photo/s of the outer packaging
- Photo/s of the inner packaging
Additional required documention:
- Delivery bill, freight documents (e.g. CMR waybill, airwaybill, ...)
- In the case of visible/packaging damage: A confirmation of the damage by the carrier (e.g. in the form of a note on the delivery bill, freight document).
- If you have any questions, you can reach us at +43 (0)2236 42694-0
- Please send your damage claim with the above documents immediately to office@ing-fischer.at
Important
- Please leave the damaged goods and packaging in your warehouse until further clarification.
- Please note that returns can only be made with our advance consultation.
- Please ensure you take all of the above points into account; otherwise, we will be unable to process your claim.